> vendor warranty
> extended warranty services
Dejai Warranty options
Dejai understands that warranty alone does not meet
the support needs of customers. Irrespective of the
hardware your organisation owns, Dejai can provide a
warranty solution to suit both your budget and needs.
As a Business partner with many industry leading hardware
vendors Dejai can provide hardware manufacturer standard
and enhanced warranties for any hardware you may purchase.
Dejai will not only repair your hardware, but can provide
on-site pickup, warranty process management, data migration
and return to site with installation and configuration
as value add services over and above standard warranties.
Standard Hardware Warranty
Most hardware comes with a one to three year parts and
labour warranty with either pickup or on-site warranty.
If you purchased your hardware from another vendor,
simply provide your purchase receipt details when logging
the warranty call. If you purchased the hardware from
us, simply contact us and we will make all of the arrangements
for you. All hardware manufactures do not warranty data
or software, so if you have important data or applications
that need to be recovered and reinstalled, Dejai can
provide this as an additional service.
Enhanced and Extended Warranties
Dejai can provide options that include enhanced support
and response times for critical systems. If your have
a system or server you simply can not do without, Dejai
can provide enhanced warranties that provide 2 and 4
hour response times. Enhanced and extended warranties
can provide protection for your business, with the availability
of same day on-site response for hardware faults. Combine
this with our flexible network and support service agreements
and you're well on your way to giving yourself a bullet
proof network. Enhanced services can be purchased at
the time of hardware product purchase, or any time during
the warranty period of the hardware product.
Software Warranties and installation
Dejai honours any software warranties provided by software
manufacturers. Typically manufacturers will not make
any efforts to retrieve data. The value of Dejai for
warranty claims is that we provide data recovery for
your business or personal files as an extra value add
service. Dejai provides a standard installation warranty
of 30 days for any installation of software that proves
to be faulty through procurement of a network project.
White Box or Clone systems
For non tier one systems, Dejai provides a break fix
service. Although systems cannot be covered by enhanced
manufacturer warranties, Dejai will still support and
fix your clone systems. We service these systems on
an instance by instance case, with charges for service
and parts as required. Any services over and above the
physical installation of replacement hardware will be
charged at standard or pre-paid discount rates.
The benefits of resolving
issues with Dejai
- Business partner with leading
tier one hardware and software vendors.
- Personal or business data recovery
services for faulty systems.
- Single point of contact for
all your issues.
- Personal and efficient business
- Highly trained and experienced
- Standard or Enhanced warranties
- Quality hardware at discount
Where can I find out more about the benefits of Dejai
Extended Warranty Services?
To find out more about the benefits of Dejai Extended
Warranty call Dejai on +61 3 88230000.